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Old Cottage Hospital Surgery
2016-02-11
Person
4
5
0
Written by a patient
Written by a patient 11th February 2016
The whole team are fantastic. The receptionists in particular (particularly the blonde lady) go the extra mile to sort you out and to ask how you are - so genuine and kind. The GP's have been consistently great and the nurses always helpful. The PA (Laura) is absolutely wonderful- so pro-active, careful but confident and extremely approachable. I think it's a wonderful practice.
In terms of appointments, I do have most luck by turning up to queue for an appointment rather than using the telephone system but I'm sure this is the case everywhere. It seems that getting a nurses appointment is the most difficult (e.g. blood test or stitch removal) so they are clearly very busy.
Overall, it is brilliant- thank you all.