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Written by a patient
14th October 2019


More staff employed at peak times to answer the phone I’ve just spent the best part of an hour trying to get through and either user busy, put on hold with horrendous music to listen to or ringing out to what appears to be an empty office. Not good. I can’t use patient access as my appointment is of a sensitive nature and needs to be dealt with by a female. There could be a male/female under each doctors name to make this clearer.

Recommend
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Involvement
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Cleanliness
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Staff
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Appointment
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