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Old Cottage Hospital Surgery
2016-02-02
Person
2
5
0
Written by a patient
Written by a patient 2nd February 2016
My concern is only with the final question; I would have preferred not to answer the others.
The practice really must solve their persistent underperformance in managing the making of appointments. Yesterday, as on many occasions in the past, after calling at 0830 it took 25 minutes constantly re-dialling to an engaged number* followed by five minutes waiting for a human after the call "got through". During this time I had to deal with an ill child. Then when I spoke to the receptionist there were no appointments left for GPs (the physician's associate, Laura Milligan, was available; I have found her to be excellent).
Long waiting times also apply for blood tests -- a fortnight, for goodness' sake!
* At first you get your hopes up: when the line is engaged there is a message telling you that there is a phone-back service. Once you press the button to avail yourself of it, however, a voice says "The call-back service is not available on this number"!
You can make appointments on the Web -- but only 2 or 3 weeks in advance...