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Old Cottage Hospital Surgery
2018-08-02
Person
2
5
0
Written by a patient
Written by a patient 2nd August 2018
It is extremely difficult to get an appointment. Telephone appointments are only available on the day and it is difficult to get through. This morning I started calling from 08.28 and received continual engaged calls up to 08.52. Once the call was answered, I was in a cue for 10 mins and when through, I was told there were no appointments available that day, mainly due to lack of Doctors. Eventually, I was put on a waiting list for cancellations. This was not a one off experience but, unfortunately it is a regular occurrence. I cannot use the online booking system as their Patient Access support cannot log me on.