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Old Cottage Hospital Surgery
2018-08-30
Person
2
5
0
Written by a patient
Written by a patient 30th August 2018
Surgery only accepts appointments on day. Phone line continuously engaged from 08.30 each morning. When you manage to get through you are held in a queue. This morning I managed to speak to appoinments at about 08.50 to be told that they are fully booked today. This is the normal response I receive when trying to book.
I have repeat ear and eye infections, the third time in the past 3 months. The booking system is the same on each occasion. You are told that they are fully booked and to try again the next day. You need to insist on speaking to a doctor and, in the end, you are given a slot. I never have any problem with the reception or person answering the call, they try to help but the system is extremely poor. They have an online booking system that is farcical and unfair to anyone that is not online. The doctors are also always helpful.