Old Cottage Hospital Surgery

<Except to a good friend. I believe you all do a wonderful job. Very, very pleased. Merry Xmas.

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Written by a patient

Excellent surgery. I have never had any problem and always manage to see a doctor when needs be. The reception staff always do their best for you and are extremely busy at times dealing with so many queries and still mange to stay cheery and helpful. The surgery has so many extra services that a lot of surgeries do not have too, making x Rays, bloods, out patient procedures etc much easier to get to. The only one slight issue is the pharmacy. It has many times been just too busy to cope with the amount of people and requests and just seems too small with no natural light and often has a lot of stressy patients waiting in it! I tend to avoid using it or only pick up prescriptions left there already. I am very lucky to attend this surgery. Thank you.

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Written by a patient

I have had some negative experiences at the reception desk, including waiting for an appointment for over an hour when a receptionist had failed to book me in accidentally, only to miss the appointment. I have also overheard some conversations between patients and reception which I feel could have been dealt with more sympathetically or helpfully. I understand that it is stressful to work with the public in such a pressurised service environment, but at the end of the day, the vast majority of the patients don't want to be there either. Any doctor I have seen either for myself or my two young daughters have been helpful. I particularly like Dr Bunn and Dr Carr White who I would highly recommend as sensible and friendly.

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Written by a patient

I have no further comment to make.

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Written by a patient

Receptionists are always friendly and more that willing to help you.

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