Northumberland Heath Medical Centre 2017-09-25 Person 3 5 0

The problem we have as a family is that we all work shifts so trying to get an appointment in the day is difficult because either by the time you have got through all the appointments have gone or you are on the phone waiting and then find all the appointments have gone , I luckily that I can do this on line and so can my daughter but my son isn't old enough yet and he urgently needs to see someone about his hands and when I tried to make an appointment for him I was told I couldn't do it over the counter but had to yet again ring in on the day it gets frustrating as we don't come to the doctors just for a day out we only come if we need to and my son doesn't go at all but really needs to see someone or be refered for his constant cold hands , your surgery is brilliant and I cannot fault any of my care but it does become tedious when you just can't get an oppointment so you end up not bothering I hope this makes sense and it doesn't sound like a complete whinge