Northumberland Heath Medical Centre

Hind Crescent, Northumberland Heath, Erith, Kent England, DA8 3DB 1 2 3 4 5 38 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing all reviews
 
« 1 2 3 4 5 6 7 »
Page 1 of 7
 
1 2 3 4 5
Written by a patient
29th March 2019


I have found the service at the Surgery very efficient, and pro-active, eg following up on blood test results and calling me in to explain them. Staff are professional, knowledgeable, caring and approachable. I have every confidence in the service, and am so grateful we have such a wonderful NHS.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
4th March 2019


I’ve only been a patient since January and already it’s been a nightmare. I booked an appointment for a check up to get a repeat prescription - very simple. I received a letter a few days later stating my appointment was cancelled with no explanation as to why. I called and was informed that the nurse was off sick, which is absolutely fine, but a telephone call would have been better so I could have booked another appointment sooner. When I received the letter and called, I was told there were no other nurses available and I was booked with a doctor, because I needed the repeat prescription within two weeks now. I told them the specific date that I need the medication by, which was early March. I was given an appointment in late February. A few days before the appointment and I haven’t received any reminder texts, unusual. So I call the day before to double-check that my appointment was definitely the next day, to which they confirmed it is. I go for my appointment the next day to be told my appointment isn’t that day, it’s the same day in March, weeks after I run out of medication. Seems as thought they had trouble reading the months on their appointment calendar. They tell me that the best they can do is get me an emergency prescription for a month and book me another appointment as soon as possible. They inform me that the doctor will sign off this emergency prescription and send it to a pharmacy. They asked me what pharmacy to send it to and I clearly told them which one I needed. I go to the pharmacy who inform me that they have no prescriptions for me. I call the reception of the surgery and they informed me it was sent to a different one which is no where near my home or work, close to my old doctors where I used to live, and out of the way. I’d have to get two busses to get there, and it’s unlikely that I’ll make it there after work before they close and so I now have to leave work early tomorrow just to pick up a prescription. The receptionist was unapologetic and said they can’t do anything about it now except change the “nominated pharmacy” for next time. I’m not sure who selected that pharmacy as my “nominated pharmacy” but it definitely wasn’t me. I’m short, reception staff seem unable to follow clear and conscise instructions. As well as being unapologetic. Only good thing about this surgery so far is the call wait times.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
5th February 2019


I'm a diabetic patient and am shocked that you are currently so short on diabetic nurses that I've got to wait till the end of Feb for my check up!

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
26th April 2018


When i rang and said to the receptionist that my mental health wasn't good, could i be seen today, she was brilliant. Very quick to line me up with a telephone consultantion that morning whilst was waiting for an afternoon appointment. Her response and that of the GP was wonderful. Quick response and handled with sensitvity.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
5th March 2018


Still takes ages for the phones to be answered and frequently by the time the phone is answered the appointments are gone.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

« 1 2 3 4 5 6 7 »
Page 1 of 7

{{category}} working at Northumberland Heath Medical Centre ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}

Resources

Short link to review Northumberland Heath Medical Centre: http://iwgc.net/eb83j