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Northumberland Heath Medical Centre
2018-01-30
Person
3
5
0
Written by a patient
Written by a patient 30th January 2018
I had an appointment today for a smear test. I have had a few at your surgery over the years and have always had good experiences. Today however, the nurse seemed very unprofessional. When I was buzzed in, she apologised for running late. But then spent a long time trying to find the correct form on her computer, then writing up the specimen bottle etc. Then she started looking for the equipment and realised she didn't have some so left me sitting there again whilst she went off to find what she needed. She never gave me. Any privacy whilst getting dressed after, remaining in the small cubicle with me whilst I struggled to get dressed and find my shoes. She was polite enough but perhaps being a bit more organised and having everything ready before the patient arrives will benefit a nervous patient.