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Northiam and Broad Oak Surgeries
2024-03-02
Person
5
5
0
2nd March 2024
I needed a blood test. Rang up on a Friday and was given a telephone consultation immediately for first thing Monday. The Doctor rang through and sanctioned the test . . . which was booked for a couple of days later . . . at the same time a consultation was booked for 4 days later.
The whole process from booking to consultation was smooth and efficient.
The consultation was congenial and helpful. Dr Dale was understanding of my concerns and was comfortable discussing these.
Suggested improvements
Provide an infra-red vein locator to facilitate blood tests. Thought about buying one myself to bring it along as needed. Finding my veins is always a needle in a haystack event.
The Phlebotomy nurse was amazingly diligent finding a vein and managed to use it to fill all 3 test tubes. (Often a second try is required)