Share review of Northdown Surgery

Northdown Surgery 2016-01-29 Person 1 5 0

For a week I tried to book a doctors appointment. Takes you forever to get through continously ringing the surgery for it to be engaged. Most times I'd get through between 5 and 20 minutes of opening times. Everytime I was told all appointments gone and only emergency drop in clinic available. But with the issues I need to speak to the doctor about eg on going health issues that have been diagnosed already are not acceptable in the emergency clinic nor is wanting to speak to them about more then one issue acceptable. I have not been given the choice or ability to be able to pre-book an appointment for another day. They would not let me speak with the manager to discuss this poor level of care. The receptionist was not even bothered that I have been suicidal and told me to call back Monday and I can speak with someone then about my suicidal thoughts. This surgery is a joke, I have various health issues plus mental health and the duty of care they have shown is non existent and totally disgusting. I have written to the practice manager and to date have not had a response! If I could register with another surgery I would but this is the only one near me that I am able to be with. I would not never recommend this surgery it's absolutely disgusting! I've eveb seen the receptionist ignore the phones when they are ringing just so they can have a chat with each other.