27th June 2021
Admin staff are often rude and speak to patients as if they are naughty children. Some of the doctors are okay but there is a real authoritarian approach with no listening to patients or respecting patients right to make their own decisions. Patient confidentiality is broken without a minutes thought if a staff member wants to chat about your business with their friends or colleagues at other organisations. I just wish staff knew the terrible impact they have on people’s lives by behaving so unprofessionally and will such resentment.
Been polite, shown empathy, listened, shown kindness, followed guidelines and policy