Northdown Surgery 2023-06-30 Person 0 5 0

It's incredibly hard to get an appointment, the phone system is misleading in that it instructs you to call "after 10" to get an appointment. That's nonsense as even if you're calling at 10 you frequently can't get through before all appointments are gone. On previous appointments I've managed to get I've not even been seen by a GP but by a trainee nurse. Receptionists are rude and unhelpful and seem more interested in persuading you not to book an appointment than anything else. They also ask intrusive questions and get annoyed if you don't answer.. presumably as they;'re trying to triage you away from a doctor despite having no apparent medical training to do so.

Re record the misleading phone message. Stop only releasing limited appointments per day and just book appointments in the usual way.. ie you can book one three weeks time if needs be rather than endless calling at 10am hoping you get through. ensure all appointments are actually with a GP rather than allowing your reception staff to decided whether a patients illness is important or not. Train your staff to stop being appallingly rude. Change your complaint system so that it doesn't simply go to your head of practice who then will do nothing about it.