Northdown Surgery 2016-02-01 Person 2 5 0

The Doctors are OK if you can get to see one! The admin is atrocious and seems to have the parent - child mentality added to the dictum "We're the NHS and we know best!" Some of the staff are different however , but the rest run on rails. seemingly thinking that the public should be eternally grateful for their presence. After ringing and re-ringing the surgery number it took an hour to get to speak to a human. Surgery number seems to be perpetually engaged. There is no queuing system. Finally got through at around 9.30am., however it took around 4 mins for someone to answer. By then there was no chance of getting an appointment instead was offered an emergency one. What wasn't explained was although you have to check in at the surgery by 10.30 am then you have to wait until the doctors have finished their usual appointments, which is around 11.30am. to be seen by a doctor. Still you can console yourself by reading the "no show " figure which apper n the overhead displays. Since the Practice has a policy of 3 "no shows " and you're out it would probably better to emphasise this point rather than just mention the figures. They say “Patience is a Virtue “ and you'll need it here!