Northdown Surgery 2014-12-12 Person 1 5 0

I am completely disgusted & shocked that a doctors surgery should be able to carry on the way this practice has. After continely being unable to get an appointment to then be prescribe the wrong medication for a repeat prescription, for a 100 year old lady, to then send it to the wrong chemist for delivery, to phone up the surgery to find out what's going on & why my nan has been prescribed tablets instead of oral suspension, when her medical records should already note 'trouble taking tablets' & could she have a prescription for oral suspension as requested per the repeated prescription request, to then be told by a receptionist, I am unable to speak to the doctor, phone back Monday morning (phone call made on a Friday) for a phone consultation & her answer to 'having trouble taking tablets' was 'just crush'em up'.......REALLY?????...... & as for a previous comment about appointment times & about the surgery being popular, I think it's more of a case that the practice has a wide area to cater for & needs a different approach & handling of scheduling appointments. I used to be a patient at an independent surgery (1 Dr in whole practise). & I could phone anytime of open hours & be given an appointment same day, next day at very latest & was more than their fare share of patients on their books. All the receptionist were always polite, helpful & patient confidentiality was 100%. ...... And as for date of last appointment- I couldn't tell ya, cos I can never get in. So put Friday when spoke to receptionist........