Share review of Northdown Surgery

Northdown Surgery 2016-09-07 Person 1 5 0

Getting a repeat appointment a month in advance is impossible. You have three choices: 1. Ask at reception tolk to book immediately after you conclude the first appointment. You'll be told they can't do it. If you enquire why you'll be fed the bunkum that the practice has deficit in the numbers of Doctors available. This may be true but it should not prevent follow-up appointments being made with a particlar Doctor. 2. Wait to the day and take pot luck using the standard abysmal appointments system . Either ring on the day at 8am or queue for the Surgery doors to open at 8.30am. You may be lucky! 3 Use the online patient access system[if you can access it] , and make an advance booking if one is available? I would add that when you do eventually get to see a physician the service is very good. The phrase "lions served by donkeys" comes to mind. Apparently the Practice Manager, like her predecessors, is now pursuing interests outside of Northdown Surgery. The appointments system used by this surgery is useless and has been for years. An effective system would greatly improve matters. A final comment. Recently NHS 111 phoned the surgery around 3-4pm in the afternoon. No answer? Says everything!!!