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North Brink Practice
2015-04-13
Person
1
5
0
Written by a carer
Written by a carer 13th April 2015
I sent an official letter of complaint in to North Brink Surgery around 17-20th Dec 14, I have not received any reply or acknowledgement that the complaint has been looked into.
this complaint was that my wife came into the surgery in clear pain and was crying because of it, she was told there was no appointments that day at first then given an appointment for around 4 hours later, there was blatant disregard to my wife's health and wellbeing.
I rang to complain, only to be told by the receptionist that it was not a walk in surgery. Surely under the NHS you are to treat emergencies and not fob people off who are in clear pain with that they need to make an appointment, that was the closest wife thought she could get immediate help from so called health professionals