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North Brink Practice
2024-04-03
Person
1
5
0
3rd April 2024
I understand the need to triage, but in most instances it's reception taking details (and holding up answering other calls) and no contact with medical staff.
Then a text at the end of the morning.
In this instance, no advice on pain management or anything. At least I'm told there's a referral being made.
Suggested improvements
On a previous occasion I did get to speak to a medical person (not a doctor) and she was able to find a specific antibiotic that works for me, in contrast to the normal triage of receptionist asking questions, taking notes then no contact with a triage medical person.
Too few staff or a poorly working system? I don't know, but it's far from great, barely functioning, and has caused extra cost and delays to treatment in my experience.