Share review of North Brink Practice

North Brink Practice 2024-04-03 Person 1 5 0

I understand the need to triage, but in most instances it's reception taking details (and holding up answering other calls) and no contact with medical staff. Then a text at the end of the morning. In this instance, no advice on pain management or anything. At least I'm told there's a referral being made.

On a previous occasion I did get to speak to a medical person (not a doctor) and she was able to find a specific antibiotic that works for me, in contrast to the normal triage of receptionist asking questions, taking notes then no contact with a triage medical person. Too few staff or a poorly working system? I don't know, but it's far from great, barely functioning, and has caused extra cost and delays to treatment in my experience.