North Brink Practice 2024-05-13 Person 1 5 0

I leave for work at 8am- I do not have the oppourtunity to do the triage, when I get to work I have no access to my phone or to a PC - my phobe is immediately locked away as I work with children. I can have access to my phone at lunch- this is an issue as I cannot then do triage as it closes at 10am- its absolutely ridiculous. I had to lose money to do this triage last week and all I got was a call from a receptionist. I wanted to know if I was going through peri-menopause or if it was my over-active thyroid back. The lady on the phone told me that Dr Webster had looked at my bloods and I hadn't had an over-active thyroid on past bloods. I certainly did, I was under a consultant for it and had to have medication for it for a year and a half?? I wanted to have a blood test for both over-active thyroid and peri-menopause. I don't believe I'm being tested for both. I was told my blood papers will be processed soon. I wasn't told I had to collect from reception. I have been waiting all week for these forms to be sent out to me. I called up tonight 13th May 24, 4pm and spoke to a receptionist informing her I had not yet reviewed my blood forms. She was incredibly rude to me on the phone and spoke to me as if I am stupid and I should know that I need to collect my forms from reception. I was very shocked and upset by her tone to me and I am not at all happy with the way she dealt with me. I have dealings with her in past calls and she is always the same, incredibly rude. I am so surprised that a receptionist can speak to patience this way. I am not happy with the way your receptionist treats people.

Train your receptionist to have compassion to their patients. I work with children age 2-4 (they try our patience but) I would never speak to them in the way she spoke to me, its disgusting. Change your triage system, its broken. It doesn't work for many people. So many people are fed up with it.