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Nork Clinic 2022-12-19 Person 2 5 0

I would just like to thank the doctor who found the time to help me during what I now realise is a very busy period for your clinic. I am new to the UK and this was my first attempt at visiting a doctor and getting a prescription so the process was new to me. I was sickley for 4 days and was struggling to get a consult and a diagnosis and prescription to treat my condition. I was finally able to submitted a form on Friday 16 December to request an appointment (form submission kept closing online early each day so I missed out) and was told I would only receive a call back on Wednesday the 21st. I complained that I did not feel like that was an acceptable response to a request for treatment and, sure enough, a few hours after my complaint the doctor phoned me, gave me a quick consult and within a couple of minutes had diagnosed a chest infection and sent a script to the pharmacy for me to collect. I am now feeling a lot better and am really glad I did not have to wait until Wednesday to be seen to. So thank you to that doctor who went out of his way to help me and get me the medication I so clearly needed. I appreciate the effort made and I am also now more aware of the immense pressures that doctors and staff are facing within the NHS at this moment and I wish you all the best and I hope you get the support that you need to carry out your critical function. Regrads, Andrew Botterill

Demand better support from government!!!!!!!!!!!