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Newington Road Surgery
2023-09-29
Person
1
5
0
29th September 2023
After being on the phone for over a hour on hold position 1 for 40 min I got fed up while still on hold I go to the surgery. To speak to a not so helpful receptionist. Came out and I finally got through asked to speak to practice manager who was not in as on annual leave. She said I could talk to reception manager, got put on hold, I am still on hold after 20 mins. I am sure I am going to be here much longer.
Suggested improvements
People picking up the phone.