Newington Road Surgery

Newington Road Surgery 2023-09-29 Person 1 5 0

After being on the phone for over a hour on hold position 1 for 40 min I got fed up while still on hold I go to the surgery. To speak to a not so helpful receptionist. Came out and I finally got through asked to speak to practice manager who was not in as on annual leave. She said I could talk to reception manager, got put on hold, I am still on hold after 20 mins. I am sure I am going to be here much longer.

People picking up the phone.

Newington Road Surgery 2023-02-16 Person 4 5 0

I think it speaks for itself improvement is much needed when trying to speak to someone the new telephone call system needs to be looked at as you get close to the top then no one answers very frustrating especially after an hour of so of hanging on.

The system for appointments needs reviewing. Also finding a way of being able to book online an appointment instead of always going to E consult which for elderly is not easy Iam okay with it but I no a lot of my age find it confusing.

Newington Road Surgery 2022-06-10 Person 1 5 0

Issue with medication, zero flexibility from staff, told prescription has been sent to pharmacy for collection, only for the pharmacy to say they haven’t received it, back to the doctors to be told oh it’ll be done the start of next week. So now I get to enjoy that sweet sweet debilitating pain.

Listen, be human, understand that things in life happen outside of peoples control, like for instance when someone you trust steals meds without your knowledge only to be told “kEeP tHeM SeCUrE” they were “secure” in the medicine cupboard, made staff aware of this was fobbed off.

Newington Road Surgery 2019-07-31 Person 0 5 0

Rude receptionists and you can hardly ever get an appointment...I have never felt like I've been cut from speaking before like I did the last 3 times I called these doctors..I have worked my whole life and have been a high national insurance contributer for 20 years continuously...I am suffering with severe mental health, depression with daily thoughts of suicide and phoning them usually leaves me feeling helpless and angry..I have tried 3 times to get an appointment.

Newington Road Surgery 2018-08-02 Person 5 5 0

A very friendly surgery.