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Newgate Medical Group
2021-06-27
Person
1
5
0
27th June 2021
On average getting through to this surgery is always around 45 minutes. Twice recently I have been cut off after waiting 40/45 minutes, and I have had to start the process all over again.
Some reception staff are ok, but others are hard to work with, which tends to unfairly tarnish all. Face to face appointments seem to be a thing of the past now. I had a telephone consultation recently, which was acceptable under the circumstances, as it wasn’t serious, but I do feel things need to get back to some form of normality now.
Suggested improvements
You really need to address the issues with the phone system, it’s absolutely unacceptable. The CQC report highlighted this issue in their last report, and your reply was this was being addressed. It isn’t!
I was informed a few weeks ago there was no face to face appointments, only telephone consultations. This suited me to some extent, but it definitely doesn’t suit everyone. More face to face appointments need to be offered. After all, we have to ‘manage’ living alongside Covid in the best way we can.