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Newgate Medical Group
2020-02-19
Person
1
5
0
Written by a patient
Written by a patient 19th February 2020
ABSOLUTE GARBAGE NOW
Used to be very good, but over the past year it has nose dived DRASTICALLY !!
The started a system of ordering prescriptions online due to volumes of phone calls to order repeat scripts ...makes sense !
But now....you order....and they CANCEL WHATEVER THEY WISH I DON'T INFORM YOU - I only find out when its delivered, last time i received two items from seven !!
Had to call 3 times to resolve - in which time I had run out of meds etc!......
No apology or reason given !
My Father in law has cancer.... they cancelled his medication !! When my wife asked why...the receptionist (who im sure is highly medically trained) said "Because he doesn't need it"......at the time of the call he was in Hallamshire having radiotherapy !
I had a blood test two days ago...THEY phoned me today to tell me I need to see my doctor due to results.....earliest appointment - TWO WEEKS !!!!!....Not because that is the next appointment available ...BUT BECAUSE DR PRASSAD WILL ONLY TALK ABOUT THIS ISSUE ON A TUESDAY !!!!
Changing doctors !!!!!