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When phoning for any reason it can take upto an hour to get through. When you fo get hbtough same day phone consultation appointments ( no face to face offered) only are all that is offered and usually they are all taken by 9.00am. Online there are often no appointments available at all as the system only offers a limited amount. Once you are able to book an appointment it is usually 3 weeks in advance. As a recent example of poor service I had a bank of tests done for recurring and sudden pains in my leg. No one has rung to discuss further action as a result of the tests and the pain is still reoccurring.