Share review of Newgate Medical Group

Newgate Medical Group 2021-09-04 Person 2 5 0

When phoning for any reason it can take upto an hour to get through. When you fo get hbtough same day phone consultation appointments ( no face to face offered) only are all that is offered and usually they are all taken by 9.00am. Online there are often no appointments available at all as the system only offers a limited amount. Once you are able to book an appointment it is usually 3 weeks in advance. As a recent example of poor service I had a bank of tests done for recurring and sudden pains in my leg. No one has rung to discuss further action as a result of the tests and the pain is still reoccurring.

Increase the number of appointments either by extending the day or having more GPS. Make it possible to book for other services on line e.g respiratory disease monitoring. Make appointments available on line to book over a longer period of time, do patitnts aren't constantly checking to see if any appointments have been made available. Make it possible to have continuity of care with the named gp and not have to accept any appointment with who ever happens to gave slots. This is particularly important for anyone with ongoing medical conditions as often the gp you speak to us completely reliant on the patients information. For example I have a lot of health problems which individually seem quite minor. I suspect they indicate a bigger problem and GPS fi not gave time to listen to more than one issue. This means you have you have to make several appointments with several different doctors who font gave the time and the full picture.