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Newgate Medical Group
2022-07-04
Person
1
5
0
4th July 2022
Can't get anyone to answer the phone. After waiting in a queue of 16 for 20 minutes the line went dead when I was on number 3. I then phoned again, this time number 17 for 22 minutes, and again cut off at number 3. I phoned again to be informed they were too busy to take my call. TOTAL WASTE OF TIME!!
Suggested improvements
Get more staff and rectify the fault on you answering system