Share review of Newgate Medical Group

Newgate Medical Group 2020-04-11 Person 2 5 0

I am a transplant patient and have had difficulties in getting food and supplies delivered, I have been informed I need to have had a letter from my GP practice indicating I am in the at risk group and have been registered on the government site, (i have had nothing? I called my transplant surgery at NGH hospital Sheffield, (they said again I should have had the letter form my GP? if not contact them) so I called them at Newgate street health centre Worksop, only to get the most dismissive person you could have on a reception(no sense of concern, self important, cold replies, as if to to say go away) I tried to inform her of my situation all she stated was all letters have been sent out! that was it? I waited another week still struggling to get supplies, then called again, same response although different receptionist same attitude, I insisted this time then she decided to check the list of letter recipients and low and behold she stated for some reason I was not added to the list whereupon I had to confirm my trans plant dates etc, (I cannot believe the repetitive incompetence of this surgery not only this they keep getting me mixed up with my son who has poly-cystic kidneys same as I had but he has not yet at the transplant stage but he is still vulnerable) the dismissive receptionist then said I should receive a letter in a week or so I am now into my fourth week of lock-down (can you help? ) still no letter my nhs no, 450-399-4506 can you place a price or cost on simply being nice and civil, on the phone (you may not believe this but I actually work in a major company as a front line customer facing employee for over ten years now and I have better customer relations and a better day at work just by talking to customers as though they are my friends I can be jolly and and still keep the call short, because every time me or my wife call this reception they have no customer phone skills whatsoever we always put the phone down feeling stressed at the way we have been spoken too, please, please get your staff sorted out life is too short to be miserable in your work, as above if your smiling on the phone the customer more often than not will smile back, that you