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Newgate Medical Group
2020-11-09
Person
4
5
0
Written by a patient
Written by a patient 9th November 2020
It is difficult to get through on the telephone and you have to hang on forever. I managed to book the appointment online the day before. You have to queue up at a side window to be let in and there were 8 people queuing to receive attention.
Suggested improvements
Yes. Please stop the queuing at the side window, It takes ages and you get cold waiting. It puts me off coming to the doctor and I do have ongoing problems that I have put off seeking treatment because of this. Because of this I have missed a B12 injection & a diabetic blood test & check and I have lost the hearing in my left ear.
18th November 2020
Response from Newgate Medical Group
Thank you for leaving feedback. Due to the current Covid restrictions, like other GP Surgeries we are required to limit patient access for the safety of our patients and staff. we monitor the situation regularly and try wherever possible to ensure that staffing levels are at maximum capacity to prevent queuing, unfortunately due to staff absence due to isolating, this is not always possible. If you wish to contact the surgery directly to discuss any personal medical issues we will be happy to help.