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Newgate Medical Group
2021-09-06
Person
0
5
0
6th September 2021
Tried to phone for an appointment with a specialist nurse (there’s NO option to book one online!) Spent 50 minutes in a telephone queue - to then be put back to the end of the queue again!
This is unacceptable - there should be means for patients to access specialist nurse appointments online, like there is for GP appointments.
I shall now have make time to go to the surgery, to try to get an appointment - as I am not prepared to waste over an hour of my time, trying to get an appointment - when it could be done in seconds, online!
Please rectify this as soon as possible?
Suggested improvements
Make Specialist Nurse appointments available to book online, like the GP appointments are