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6th September 2021


Tried to phone for an appointment with a specialist nurse (there’s NO option to book one online!) Spent 50 minutes in a telephone queue - to then be put back to the end of the queue again! This is unacceptable - there should be means for patients to access specialist nurse appointments online, like there is for GP appointments. I shall now have make time to go to the surgery, to try to get an appointment - as I am not prepared to waste over an hour of my time, trying to get an appointment - when it could be done in seconds, online! Please rectify this as soon as possible?

Suggested improvements
Make Specialist Nurse appointments available to book online, like the GP appointments are

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment