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Newgate Medical Group
2021-03-31
Person
1
5
0
31st March 2021
There are so many recorded messages and instructions to listen to before you're finally told the surgery is experiencing a high volume of calls and you are in a queue, no matter what time of day it is. Clearly the practice wants neither verbal or personal contact with patients.
Suggested improvements
Just get somebody to answer the telephone and stop leaving callers with so much to listen to whist we're just trying to make an appointment.