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Newgate Medical Group
2021-05-12
Person
3
5
0
12th May 2021
Hate having to ring surgery for anything. If you get through to the operator and put through to à receptionist you are left ages on hold waiting for them to answer the phone.
Suggested improvements
Put a new phone system in that tells you where you are in the queue when on hold. Patients could then make an informed decision whether they wanted to wait or not.