Share review of Newgate Medical Group

Newgate Medical Group 2019-07-25 Person 1 5 0

There is no continuity of care here anymore. You can never get an appointment in an acceptable time frame, let alone see your assigned GP. For people with chronic health conditions/co morbidities accessing your assigned GP even occasionally is essential. It is frustrating that I can’t. Being passed around different medical professionals is a poor attempt in maintaining continuity of care. The GPs that I have seen have all been professional; but due to my long term health issues I would feel more confident if I could form a relationship with my assigned GP. The phone system is poor, with long waits. The reception staff are a mixed bunch. I personally find the most recently employed receptionists to be the most friendly; others, in what I can only assume in their quest to appear professional have taken it a step too far, and come across ‘anti patient.’ This is a pity for the receptionists who do make the effort to advocate the practice. A smile, or an apology for ‘keeping you waiting’ at the desk whilst they are on the computer isn’t too hard after all. Front of house is so important in any business.