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Newbury Street Practice 2015-12-30 Person 3 5 0

My own doctor is great, I can always get an appointment when I need it (although I have never needed to get one in a hurry), but the reception staff are so miserable! In person, one rarely gets a smile and answering the phone the greeting was 'Surgery'. At the surgery where I work, any receptionist answering the phone gives a greeting, the name of the surgery, their name and 'How can I help?'.