The Health Centre, Mably Way, Wantage, Oxon England, OX12 9BN
We visited the practice this morning as we had a number of questions that needed answering. We found the receptionist extremely helpful, didn't rush us even though there were others in the queue waiting. She was able to provide us with all of the information we needed, including information from my medical record. Receptionists historically have a bad reputation, however we have always found them helpful either through telephone calls or face to face.
The last time I went to see Dr Ladd I came out of the surgery crying and was meant to book a appointment as I have CPTSD I should see her monthly sadly this is the 2nd time I have left feeling upset not listen to and extremely frustrated. To heal you have to listen and I know that this is where the surgery goes so wrong I joined this practice 5 years ago and when I joined I had a great doctor he was empathetic and genuinely listen to what I was trying to explain. I don't know if its pressure from lack of doctors over the past year but I am finding it harder and harder to get a appointment yesterday told it would be 5 weeks before I could see Dr Ladd !! I'm frustrated upset and disappointed by the lack of understanding care and just basic listening that seems so lacking at this surgery. I feel let down stressed and once again tearful because to try and heal is a upward struggle but to have a appointment to see about what I need to see Dr Ladd about has made my CPTSD worse which surely is not right .
I have been a patient of Newbury Street Practice since 1969. I grew up in the care of Dr Livingstone and Dr Kyle which for patients that go back a distance too will speak for itself I'm sure. You don't get many Dr Livingstone's or Dr Kyle's to the pound! We were privileged in Wantage to have them there. Dr Shackleton is still there to keep up those same standards and Dr Ladd is excellent too. In recent weeks when I have needed it most and with the care of Dr Shackleton, the care and treatment I have received has been just as it always used to be, with nothing left to chance. I must say too that one of the receptionists was especially caring when I made my appointment to see Dr Shackleton. I was trying not to cry and she could see that I think and did her best to ensure that I understood there is a duty doctor system and that if I felt I couldn't wait later on, I could let the surgery know so that the duty doctor could phone me to discuss the problem. She didn't ask what the problem was and she was kind and sensitive. I was happy to wait to see Dr Shackleton. I am getting better now, thanks to her great care. With things as bad as they are in the NHS now we are very lucky in Wantage to receive the level of care we do from the GPs in our surgeries and from the nurses and we should feel thankful and grateful for that.