Report this review of Newbury Street Practice
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Newbury Street Practice
2022-07-22
Person
1
5
0
22nd July 2022
I've been with Newbury Street practice since I was born 62 years ago. Never have I had such appalling treatment, when trying to book an appointment. My GP.asked me by text to book a telephone consultation. That was 4 weeks ago,when I did finally get through the only response that I got from the obnoxious receptionist
Was a repeated "I could only speak to her if it was a life threatening condition" I tried to explain that I had no idea why I had received the message,and was concerned,but she was still uncaring ,rude, and obnoxious. I've no doubt than when I do finally manage to speak to my GP, it will be a kind and caring conversation
When Newbury Street Practice was founded it was considered to be the best practice in Wantage. I'm sure that the founding Doctor's,and,original reception staff must all be be spinning in their respective graves when they look down on the abysmal way the reception staff treat their patients.
Suggested improvements
Review reception staff and booking procedures, employ more full-tim mo hie GPs.