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Newbury Street Practice 2022-07-22 Person 1 5 0

I've been with Newbury Street practice since I was born 62 years ago. Never have I had such appalling treatment, when trying to book an appointment. My GP.asked me by text to book a telephone consultation. That was 4 weeks ago,when I did finally get through the only response that I got from the obnoxious receptionist Was a repeated "I could only speak to her if it was a life threatening condition" I tried to explain that I had no idea why I had received the message,and was concerned,but she was still uncaring ,rude, and obnoxious. I've no doubt than when I do finally manage to speak to my GP, it will be a kind and caring conversation When Newbury Street Practice was founded it was considered to be the best practice in Wantage. I'm sure that the founding Doctor's,and,original reception staff must all be be spinning in their respective graves when they look down on the abysmal way the reception staff treat their patients.

Review reception staff and booking procedures, employ more full-tim mo hie GPs.