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New Mount Surgery 2021-11-30 Person 1 5 0

Appointment impossible, other professionals had to intervene to get my autistic son an appointment. An appointment was then made without telling us? Phoned to rectify only to be told Business Mgr had locked appointment system and only he personally could open it. In general reception staff rude & unhelpful/disinterested. They seem more interested in new systems, their web site, than patients. They promoted digital inclusion, emails etc. When I did email was told it was suspended due to staff sickness by Business Manager. All barriers to service.

As above