Share review of New Mount Surgery

New Mount Surgery 2023-07-22 Person 0 5 0

Tried for days to get an appointment. Told different info by different staff. Resulted in 3 attempts to get appointment to be told to try and call back the following week as bit classed as urgent. Required contraception so quite urgent for some, and become urgent due to the delay. Ended up paying to obtain through an online Dr through super drug as worked out less expensive than the working hours lost trying to contact you.

Need a system that can be used by those with work commitments. Granted if you are I'll and not in work you can sit and wait til 8.30 to call. At this time I am driving in an area with poor signal where call always drops out. For items that aren't urgent like prescription or contraception there needs to be an alternative method. Since lockdown I can't remember calling without having the automated message that all appointments are full and to try and call another day if you don't seem to be urgent. I feel that those of us with work commitments and paying tax and national insurance are last resort on accessing care unless extremely unwell and off work.