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New Medical Centre
2014-12-01
Person
4
5
0
Written by a carer
Written by a carer 1st December 2014
Dr Ola is fantastic.
The let down at the surgery is the booking system. Ridiculous you have to phone at 8am on the morning of illness and it is hit and miss if you get through or not.
Gone are the days of phoning in the morning of illness and seen the same day - apart from if you are a child.
As said Dr Ola is approachable, efficient and a great doctor. I can't speak highly enough of him, unfortunately the appt system is the let down.
22nd January 2015
Response from New Medical Centre
Thank you for your feedback. Sorry to hear the "on the day" booking isn't working for you. You are still welcome to book in the afternoon or use our on-line facility if you do not wish to use the telephone. We like to treat every patient as an equal regardless of age. Please discuss your appointment difficulty with your GP on your next visit or speak with a member of our Patient Participation Group. We are currently working with the team to continue to improve services at the surgery. Thank you for your kind words about Dr Ola, very much appreciated.