Share review of New Hayesbank Surgery

New Hayesbank Surgery 2016-11-07 Person 4 5 0

I feel compelled to share my recent experience following attendance at Hayesbank Surgery last Friday, 4th November. I was fortunate to obtain a cancellation appointment with Dr Lan. The nature of my medical condition was that of a problematical knee condition, presumed to be attributable to a combination of excessive sport and age. Dr Lan is a credit to his profession who possesses all necessary communication skills, personal attributes and characteristics, referred to historically as having 'a good bedside manner'. The diagnosis given was one of an arthritic condition that, is his professional opinion required pain management and referral for physiotherapy. My only reservation was with regard to the anticipated timescale likely, within which to receive an appointment and the possibility of private referral was discussed. To my amazement i received a text message the following Monday 7th November (today) requesting that i contact Heathshare in order to book an appointment at the local Stour centre, which i have duly done for the day after tomorrow (Weds 9th November). In summary GP Consultation, referral and appointment scheduled within 5 days. This is in effect comparable to a private referral system. One is prone to criticise the NHS when things go badly and this does happen. However on this occasion my expectations have been exceeded greatly and i can only reiterate my sincere thanks to all parties involved in achieving such a satisfactory outcome on my behalf. This isn't an isolated example with regard to individual GP level of care and professionalism at this practice as i have experienced the same with Dr Geeta with whom i have also been fortunate enough to have been treated. Finally i note the substantial refurbishment works reaching conclusion at the surgery which have transferred it from a rather drab and outdated appearance to one of a modern day environment, which can only enhance the patient / customer experience. Many thanks again Phil Basher