New Hayesbank Surgery 2017-03-01 Person 1 5 0

I have been a patient at this practice for over 18 years, While I understand that it is extremely busy and now larger due to extensive renovations. it is apparent that patients are being kept away I agree with the patient review comments of the New system of the initial Brief telephone conversation is not helpful, for patients. how are you able to make a proper diagnosis without actually seeing the patient.? also as a result I have had two lots of anbiotics over three months, when I did eventually get to see a doctor he said if symptoms return say you need an appointment Also when following the Brief telephone conversation. you may,qualify for a visit. it is apparent that the doctor isn't listening to you, and is focused on typing notes into the computer. this is most frustrating as you have only the " 10 minute" slot surely they should give you their attention . otherwise this just results in further telephone calls etc. and more visits, making the surgery busier and expensive unwanted prescription items It may be a consideration to go back to traditional way of seeing a patient.