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New Hayesbank Surgery 2017-03-23 Person 0 5 0

I phoned to make an future appointment, totally flexible as to date and time with any female doctor. Told there was NOT ANY in the next 2 weeks. Could I please make one for 3 weeks time then? 4 weeks time? any time? just please can you give me a future appointment. No.....I have to ring every morning at 8.15am (although I am in the car on the way to work) until I am lucky enough to get a free slot. But this could go on for ever, without me getting an appointment. Just how many phone calls will I have to make, and how many phone calls will your receptionist have to answer before I get one.....what a waste of everyone's time. Why can it not be as simple as, one phone call to make a future appointment and be given the next available date in the future. This absurd system you use is more to do with fudging your figures. You are able to say that no patient waits longer than 2 weeks for an appointment so that you can meet government guidelines. Why else would you operate a system that quite clearly doesn't work. Shame on you.