New Hayesbank Surgery 2017-03-22 Person 1 5 0

Today I called to ask to be prescribed a very very simple prescription of antibiotics which they did however, at the end of the phone call I was told to wait an hour for my prescription before it would be ready and they asked where I'd like it to be sent, as I live near dominos I asked for it to be sent to boots, I finally got to town after the hour and went to collect it although once I got there they told me that the drug the doctor had prescribed no longer existed so I'd have to call the doctors again and get a different prescription. I walked back home and did as they advised, I was then told by a receptionist (which as per usual the receptionists are never cheerful or polite but very rude 99% of the time) I would get a different prescription but would have to wait 4HOURS for his one, thank god I rang Boots before actually going back out again as they said they hadn't received it so for a THIRD time that day I'd had to call the doctors and ask where my prescription was at which point they told me it had been sent to Kamsons near Stanhope (across the their side of Ashford) so even though it was cold outside and my son isnt particularly well I know I need these antibiotics, I left to walk to the other side of Ashford to collect the prescription only to find out when I reached Kamsons that the receptionist had then changed it and had it sent to boots in the town centre, I am fuming to say the very least as Boots is now shut so after an extremely tiring day of being on some silly wild goose chase I am on my way home without any antibiotics. So as for this question I have told you about my experience and as for suggestions on how they could improve, I'd strongly suggest getting in NEW receptionists who can actually do their job properly and POLITELY seeing as they have been worse then useless today. Not happy I am seriously contemplating changing surgerys.