New Hayesbank Surgery 2017-03-27 Person 2 5 0

I am familiar with a couple of doctors there, and Dr. Rashid, who I am under, is outstanding. That is, obviously, enough, as that is the whole purpose of being there. However, it would be so nice if there was some politeness given by the secretaries. They are unbelievably rude. I have always believed that people would no doubt be rude if on the receiving end of rudeness, but I have never been anything but polite and about three I have had dealings with have been, frankly, greatly lacking in professionalism. Not only complaining openly to each other in front of a waiting room, but being incredibly unpleasant on the phone, and will not make any effort to help if the problem requires just that little bit extra time. They make assumptions about your situation; assuming you have support and help at home and do not allow for any mistakes whatsoever. But they amount of errors they have made and we are simply expected to accept them. That might mean mixed up messages, lack of medication, both of which have happened to me a number of times. Not once have I had an apology. I really respect the doctors at the surgery. The nurses are always lovely. There was one wonderful secretary who seems to have left, and now those left really let the surgery down.