Share review of New Hayesbank Surgery

New Hayesbank Surgery 2019-02-04 Person 2 5 0

Please More Care and Awareness needs to be given out to Elderly patients from the Reception team or Employ a person to assist in the waiting area to be vigilant of patients waiting for appointments. I dropped my dad off this morning for an appointment 20 minutes Before the time of his appointment. I went off to do another errand returned back 1 Hour later to find he was still sitting there waiting!!!???? I asked him was it likely you may of missed your name etc.. and he said No he has been right in front of the screen looking every time it pinged. So I went to check at reception and they said "Oh it says he has missed his appointment" ?? Then when i said is the Dr available to see him later she says the Dr is out now at a home visit. (Im thinking perhaps this doctor was called out and didn't move his appointment to another college??) and there was no other person or Dr that could see him today. So had to make another appointment the next day. This should Never happen. You Need a Helper in the Reception area or at least More Vigilant Staff for the Elderly Patients so the are not just sat there for hours like Idiots!.