Share review of New Hayesbank Surgery

New Hayesbank Surgery 2016-09-07 Person 2 5 0

Once you get to see a doctor I would say it is fine, however there does seem to be a huge amount of new doctors constantly on the scene which doesn`t help with continuity of care. The reception staff are not the happiest of people whereas they always used to be, not sure why they have to make you feel like a real trouble maker for wanting an appt. I think the new system of not being able to get a same day apt is rubbish. If you need to be seen you cannot wait 2 weeks, maybe next day or certainly within a couple of days. This attitude only makes more people turn up at A&E. The first thing the doctor told me today was "hello, this is a 5 minute apt" that is totally unacceptable, I know their time is precious but then so is my life and if I need 7 minutes, I need 7 mins. Overall compared to a couple of years ago I would say my experience of New Hayesbank is pretty miserable, I feel a real nuisance just asking to be seen and if I wasn`t as strong a personality as I am the attitude would definitely put me off wanting to go there. I`m pretty sure all surgeries are the same these days but hey we are patients who all have genuine concerns and issues and need to be treated with respect and not just a trouble maker. Looking forward to when all the construction works have finished, this is truly horrible at the moment. Please turn back the clock and be that fantastic surgery you once was.