New Cross Surgery 2019-08-03 Person 1 5 0

I had not visited this surgery for three years and was not at all impressed with the level of patient care now being provided.The reception staff need some radical training in people skills .I believe it is their rudeness that is the root of all the problems.If you treat a patient with respect you usually get respected in return but my latest encounter with two reception staff was horrendous.Also having to telephone at 8 a.m is ridiculous.I tried phoning on several days but was unable to get through.Meanwhile my health had deteriorated so much that i ended up spending ten hours in a & e.!!!I was prescribed a very heavy dose of anti biotics which resulted in an horrific allergic reaction with an inflamed rash all over my face and body.However i was only given an appointment with a nurse not a dr.The problem still exists three weeks later despite going back to new cross surgery on five further visits.I had two totally different diagnosis and no solution.I have now been treated by the a & e dr and seem to be getting somewhere.I have been registered at this surgery since birth but have lost all faith in this surgery.However i will continue to visit this practice because i do have faith in Dr Boulton.There are many things that can be improved such as giving patients a proper consultation instead of just poking their heads round the door when a dr is called by a nurse.I do not call this good patient care.